Telephone System

The telephone system has being upgraded. We are now recording telephone calls for training and quality purposes. Please click here for our privacy notice.

CQC inspection

We have recently been inspected by the CQC and rated GOOD in all areas

MDT meetings - information sharing

We are participating in a local MDT (multidisciplinary team) with other practices and health care organisations in the DGS CCG locality to help improve the care particularly of patients with multiple chronic conditions. In order to work safely and professionally we need to share relevant parts of your medical record at these meetings. These are subect to a confidentially agreement. Please click here for more information.

Direct access counselling

Feeling low, anxious or stressed? There is now a free direct access counselling service run by Insight. Click here for more details and self-referral form.

Controlled drugs

GDPR

We have have always taken very seriously our responsibilities for confidentiality and security of your records. The new GDPR legislation which comes into force on 25th May 2018 further strengthens the law in this area. There are two new leaflets for basic information: GDPR patient information, and How we use your records. For more information and to see our 4 privacy notices please see the Policies and information section of this website.

Repeat prescription reordering

From 18th April 2017 repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy.

You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal.

This is a pilot service being run by DGS & Swale CCG’s for 12 months, alongside other GP Practices. This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.

Patient services online

The Oaks Partnership would like to encourage our patients to sign up to online services due to changes coming into effect from 25th May 2018.

Signing up to GP online services will able you to use the website for your convenience, relieve pressure on reception staff and satisfy GDPR Regulation.

Our Vision online service has been migrated to the new Patient Services website:

www.patient-services.co.uk on 18th January.The new website is faster, easier to use and works on smartphones and tablets as well as computers. You will need to change any shortcuts you have created to the new website although you will be redirected from the Vision online website for a period of time. 

To register for online services please download the registration form  from this website or collect from reception. You will need to provide proof of address and ID.

Repeat prescription ordering will be through Patient services. You can continue to use the Prescription request form on this website for non-repeat items but will need to provide additional information for each drug requested.

We regret that we are no longer accepting registrations for under 16 year olds because of the difficult issues of consent and confidentiality for 11-16 year olds under current legislation.

It is also possible to view a summary of your records if you choose to enable this on registration. You can view allergy and prescription records, your test results and medical history with appropriate consent.

If you need to reset your password the practice code is G82225.

Friends and family test results for July 2019

56   Extremely likely to recommend

42   Likely

5     Neither likely nor unlikely

2     Unlikely

5     Extremely unlikely

1     Don't know

We'd like to contact you!

We are hoping to use texts and emails increasingly to contact you instead of letters. Please could you ensure we have your current contact details. If you do not want us to contact you in this way please let us know and we will amend your record appropriately.

Minor surgery

Funding has recently been withdrawn for GP minor surgery cosmetic procedures such as removal of moles where there is no suspicion of cancer. Regrettably this will greatly curtail the service we have been providing. We can still remove lesions where there is repeated infection or bleeding and we would still encourage you to see us if there has been any change in an existing mole

Click here for more news..