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The Oaks Surgery

Nightingale Way

Swanley

Kent

BR8 7UP

 

 


Routine and Emergency - 01322 668775

Routine appointments - 01322 668833

Fax - 01322 668010

E-mail- gp.g82225@nhs.net


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Welcome to the website for

The Oaks Surgery

 

We are an NHS general practice providing services to the community of Swanley and surrounding villages. We hope you will find the surgery welcoming and helpful, and welcome any suggestions for improving the service or this website. Please use the Contact us form

 

New Clincal System at the Oaks

The Oaks will be changing clinical systems early in the New Year.  We are already planning for the changes to come, as it will be both a challenging and exciting few weeks for staff at the practice, as we move from Vision to Emis. 

 

Our first steps towards the change are happening now.  We are working with the new system provider and local practices that have already made the change to ensure that the transition period is as seamless as possible for patients.  We expect there to be a period where we are not able to process electronic prescriptions, so we will be issuing a two month supply to patients where appropriate to help with their medication.  Our current day for going live is 17th January 2020. 

 

We will, for a period early during the transition, be offering a "Book on the Day" appointment booking system, in line with other practices who have already changed to Emis.  We shall be releasing more details towards the end of November to help patients understand any changes to our processes during this time.  We are looking forward to the new clinical system and would like to reassure patients that we will do everything we can to ensure that they are provided with excellent care before, during and after the change.

Flu Clinic bookings are now open

Please book at for a flu jab if you are eligible.  Everyone aged 65 or older can have a flu jab. Also people of any age who have certain chronic condition such as diabetes, asthma, chronic obstructive airways disease heart disease etc. Children aged 2-4 years are also eligible but this is a nasal spray rather than a needle. people who are very overweight are also eligible.

Telephone System

The telephone system has being upgraded. We are now recording telephone calls for training and quality purposes. Please click here for our privacy notice.

 

CQC inspection


We have recently been inspected by the CQC and rated GOOD in all areas

MDT meetings - information sharing

We are participating in a local MDT (multidisciplinary team) with other practices and health care organisations in the DGS CCG locality to help improve the care particularly of patients with multiple chronic conditions. In order to work safely and professionally we need to share relevant parts of your medical record at these meetings. These are subect to a confidentially agreement. Please click here for more information.

Direct access counselling

Feeling low, anxious or stressed? There is now a free direct access counselling service run by Insight. Click here for more details and self-referral form.

Controlled drugs

In line with recent national guidance we are no longer able to process requests for Schedule 2 and 3 controlled drugs as repeat prescriptions. This includes drugs such as Tramadol and ADHD medications. Please could you request these drugs monthly as non-repeat drugs which means your request will be reviewed by a doctor before issuing the prescription.

GDPR

We have have always taken very seriously our responsibilities for confidentiality and security of your records. The new GDPR legislation which comes into force on 25th May 2018 further strengthens the law in this area. There are two new leaflets for basic information: GDPR patient information, and How we use your records. For more information and to see our 4 privacy notices please see the Policies and information section of this website.

 

Repeat prescription reordering service

Repeat prescription requests are processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy.

You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal.

This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.

 

Patient services online

The Oaks Partnership would like to encourage our patients to sign up to online services for access to appointments online and also ordering repeat medication.  Signing up to GP online services will able you to use the website for your convenience, relieve pressure on reception staff and allow patient access to services even when we are closed.


Our Vision online service has been migrated to the new Patient Services website:

www.patient-services.co.uk on 18th January.  Patient Services is faster, easier to use and works on smartphones and tablets as well as computers. 

 

To register for online services please download the registration form or collect from reception. You will need to provide proof of address and ID.

 

Repeat prescription ordering will be through Patient services. You can continue to use the Prescription request form on this website for non-repeat items but will need to provide additional information for each drug requested.

 

We regret that we are no longer accepting registrations for under 16 year olds because of the difficult issues of consent and confidentiality for 11-16 year olds under current legislation.


It is also possible to view a summary of your records if you choose to enable this on registration. You can view allergy and prescription records, your test results and medical history with appropriate consent.

 

If you need to reset your password the practice code is G82225.


Friends and family test results for November 2019

74  Extremely likely to recommend

40    Likely

11    Neither likely nor unlikely

4     Unlikely

5     Extremely unlikely

1     Don't know


We'd like to contact you!

We are hoping to use texts and emails increasingly to contact you instead of letters. Please could you ensure we have your current contact details. If you do not want us to contact you in this way please let us know and we will amend your record appropriately.

 


 

Minor surgery

Funding has recently been withdrawn for GP minor surgery cosmetic procedures such as removal of moles where there is no suspicion of cancer. Regrettably this will greatly curtail the service we have been providing. We can still remove lesions where there is repeated infection or bleeding and we would still encourage you to see us if there has been any change in an existing mole


Click here for more news..

 


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