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The Oaks Surgery

The Oaks Surgery
Nightingale Way
Swanley
Kent
BR8 7UP

Routine and Emergency - 01322 668775

Routine appointments - 01322 668833

Fax - 01322 668010

E-mail - gp.g82225@nhs.net

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Welcome to the website for

The Oaks Surgery

 

We are an NHS general practice providing services to the community of Swanley and surrounding villages. We hope you will find the surgery welcoming and helpful, and welcome any suggestions for improving the service or this website. Please use the Contact us form

 

Latest News

 

Half day closure

There will be a short half day closure today Thursday 18.5.17. The surgery will reopen at 4.30pm and there will be a short surgery for emergencies.

 

Computer failure

We would like to apologise for any inconvienience suffered by our computer failure on Monday and Tuesday. This was not related to the cyber attack that affected other NHS systems. Our computers are now up and running but there is a possibility of some double booked appointments over the next 2 weeks. Thank you for your patience

 

 

Repeat prescription reordering

From 18th April 2017 repeat prescription requests will be processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy.

You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal.

This is a pilot service being run by DGS & Swale CCG’s for 12 months, alongside other GP Practices. This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.

 

Patient Voice newsletter

Please click here to see the latest edition (April 2017) of the Patient Voice newsletter

 

Patient services online

Our Vision online service has been migrated to the new Patient Services website:

www.patient-services.co.uk on 18th January.The new website is faster, easier to use and works on smartphones and tablets as well as computers. You will need to change any shortcuts you have created to the new website although you will be redirected from the Vision online website for a period of time. 

 

To register for online services please download the registration form  from this website or collect from reception. You will need to provide proof of address and ID.

 

Repeat prescription ordering will be through Patient services. You can continue to use the Prescription request form on this website for non-repeat items but will need to provide additional information for each drug requested.

 

It is also possible to view a summary of your records if you choose to enable this on registration. Currently it is only possible to view allergy and prescription records, but it is planned to expand this to include a summary of your test results and medical history from 31st March 2016 with appropriate consent.

 

Friends and family test results for April 2017 

103 Extremely likely to recommend
72 Likely
17 Neither likely nor unlikely
7  Unlikely
8 Extremely unlikely

We'd like to contact you!

We are hoping to use texts and emails increasingly to contact you instead of letters. Please could you ensure we have your current contact details. If you do not want us to contact you in this way please let us know and we will amend your record appropriately.

 

CQC ratings

We have been inspected by the Care Quality Commission and rated Good in all areas. Click here for the ratings poster.

 

 

Pharmacy requests for non-repeat prescriptions

There have been problems with local pharmacies requesting medication for patients that are not on their repeat prescription list without any information on why the medication is required. This is potentially unsafe. With effect from 1st December we will not accept requests from pharmacies for medications not on repeat prescription. Please contact the surgery direct for any such requests or complete the online Prescription request form

 

Minor surgery

Funding has recently been withdrawn for GP minor surgery cosmetic procedures such as removal of moles where there is no suspicion of cancer. Regrettably this will greatly curtail the service we have been providing. We can still remove lesions where there is repeated infection or bleeding and we would still encourage you to see us if there has been any change in an existing mole

 


Click here for more news..

 


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