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The Oaks Surgery

Nightingale Way

Swanley

Kent

BR8 7UP

 

 


Routine and Emergency - 01322 668775

Routine appointments - 01322 668833

E-mail- gp.g82225@nhs.net


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Welcome to the website for

The Oaks Surgery

 

Change in Clinical System

   The Oaks changed clinical systems from VISION to EMIS on Friday 17th January 2020

 

There are some temporary changes to the way we do things as a result.  Thank you for your patience during this transition from one system to another. 

We have a "Book on the Day" system for GP appointments in place currently.  Please call on the day you would like an appointment, at 8am for a morning appointment and at 2pm for an afternoon appointment.  Early morning appointments may be booked in advance in the usual way.

 

Our online services will be moving to Patient Access early in February.  For the time being, patients will not be able to make online appointments.  Existing users will receive new registration letters early in February 2020.

From Friday 27th December 2019 until Monday 27th January 2020 we will not be able to register new patients, whilst the changes to our Clinical System are made.  We would ask patients to register elsewhere if they need to during this time, or present after 27th January 2020 with their completed forms and ID documents from 3pm each afternoon. 

 

The Prescripton Ordering Direct service is now back up and running for medication requests on behalf of our patients - please call them on 0300 131 1100 or download their Healthera app.

We would like to thank patients for their support and understanding during this period of transition.  We are looking forward to using our new clinical system and continuing to provide excellent care for our patients.

 

We are an NHS general practice providing services to the community of Swanley and surrounding villages. We hope you will find the surgery welcoming and helpful, and welcome any suggestions for improving the service or this website. Please use the Contact us form.

 

We should like to wish all our patients, colleagues and staff a very Merry Christmas and Happy New Year.  We shall be closed on Christmas Day (Wednesday 25th December) and Boxing Day (Thursday 26th December), but will reopen as usual on Friday 27th December.

 

Please go do https://www.nhs.uk/service-search/find-a-pharmacy/ for local Kent pharmacy opening hours.

 

Flu Vaccine

Please book at for a flu jab if you are eligible.  Everyone aged 65 or older can have a flu jab. Also people of any age who have certain chronic condition such as diabetes, asthma, chronic obstructive airways disease heart disease etc. Children aged 2-4 years are also eligible but this is a nasal spray rather than a needle. people who are very overweight are also eligible.

Telephone System

The telephone system has recently been changed.  We are now recording telephone calls for training and quality purposes.  There are 4 options on the telephone system - these have changed to make the telephone system easier to use - please listen carefully to the options available.  Thank you.  Please click here for our privacy notice.

 

CQC inspection


We have recently been inspected by the CQC and rated GOOD in all areas

MDT meetings - information sharing

We are participating in a local MDT (multidisciplinary team) with other practices and health care organisations in the DGS CCG locality to help improve the care particularly of patients with multiple chronic conditions. In order to work safely and professionally we need to share relevant parts of your medical record at these meetings. These are subect to a confidentially agreement. Please click here for more information.

Direct access counselling

Feeling low, anxious or stressed? There is now a free direct access counselling service run by Insight. Click here for more details and self-referral form.

Controlled drugs

In line with recent national guidance we are no longer able to process requests for Schedule 2 and 3 controlled drugs as repeat prescriptions. This includes drugs such as Tramadol and ADHD medications. Please could you request these drugs monthly as non-repeat drugs which means your request will be reviewed by a doctor before issuing the prescription.

GDPR

We have have always taken very seriously our responsibilities for confidentiality and security of your records. The new GDPR legislation which comes into force on 25th May 2018 further strengthens the law in this area. There are two new leaflets for basic information: GDPR patient information, and How we use your records. For more information and to see our 4 privacy notices please see the Policies and information section of this website.

 

Repeat prescription reordering service

Repeat prescription requests are processed by the NHS Prescription Ordering Direct Service and the practice will no longer take requests for repeat prescriptions from your pharmacy.

You will need to phone the POD service on 0300 131 1100 to order your medicines instead of phoning or visiting your pharmacy to make an order. The POD will arrange for your prescription to be sent electronically to a pharmacy of your choice and dispensed as normal.

This will help to deliver improved care to patients and reduce medicines waste. The CCG, on behalf of the practice, will process your personal data (with your consent) in order to review and manage your repeat prescription.

 

Patient services online

The Oaks Partnership would like to encourage our patients to sign up to online services for access to appointments online and also ordering repeat medication.  Signing up to GP online services will give patients more choice and flexibility in how they access the practice and allow patient access to services even when we are closed.


Our current online services provider, Patient Services, will change when we change clinical systems on 17th January 2020.  Existing users will receive new registration letters enabling them to move to our new online services provider, Patient Access, later in January or early February.  From 16th January patients will no longer be able to use Patient Services as we change systems. 

 

If you are new to online services, from February 2020 or you can download a registration form or collect a new one from reception. You will need to provide proof of address and ID.  Repeat prescription ordering will shortly be through Patient Access. You can continue to use the Prescription request form on this website for non-repeat items but will need to provide additional information for each drug requested.

 

We regret that we are no longer accepting registrations for under 16 year olds because of the difficult issues of consent and confidentiality for 11-16 year olds under current legislation.  It is also possible to view a summary of your records if you choose to enable this on registration. You can view allergy and prescription records, your test results and medical history with appropriate consent.

 

Friends and family test results for November 2019

74  Extremely likely to recommend

40    Likely

11    Neither likely nor unlikely

4     Unlikely

5     Extremely unlikely

1     Don't know

We'd like to contact you!

We are hoping to use texts and emails increasingly to contact you instead of letters. Please could you ensure we have your current contact details. If you do not want us to contact you in this way please let us know and we will amend your record appropriately.

 

Minor surgery

Funding has recently been withdrawn for GP minor surgery cosmetic procedures such as removal of moles where there is no suspicion of cancer. Regrettably this will greatly curtail the service we have been providing. We can still remove lesions where there is repeated infection or bleeding and we would still encourage you to see us if there has been any change in an existing mole


Click here for more news..

 


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