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The Oaks Surgery

Nightingale Way

Swanley

Kent

BR8 7UP

 

 


Routine and Emergency - 01322 668775

Routine appointments - 01322 668833

Fax - 01322 668010

E-mail- gp.g82225@nhs.net


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New Clinical System at the Oaks

New Clincal System at the Oaks

The Oaks will be changing clinical systems early in the New Year.  We are already planning for the changes to come, as it will be both a challenging and exciting few weeks for staff at the practice, as we move from Vision to Emis. 

 

Our first steps towards the change are happening now.  We are working with the new system provider and local practices that have already made the change to ensure that the transition period is as seamless as possible for patients.  We expect there to be a period where we are not able to process electronic prescriptions, so we will be issuing a two month supply to patients where appropriate to help with their medication.  Our current day for going live is 17th January 2020. 

 

We will, for a period early during the transition, be offering a "Book on the Day" appointment booking system, in line with other practices who have already changed to Emis.  We shall be releasing more details towards the end of November to help patients understand any changes to our processes during this time.  We are looking forward to the new clinical system and would like to reassure patients that we will do everything we can to ensure that they are provided with excellent care before, during and after the change.

Electronic Prescribing

It is now possible to arrange for your prescriptions to be sent electronically to the chemist. To do this you will need to nominate your chosen chemist either by speaking to them directly or letting a receptionist at The Oaks know. Prescriptions will then be sent automatically to your nominated pharmacist unless:

  • you change or cancel your nominated chemist
  • there are technical problems
  • you specifically ask to be provided with a paper prescription
  • you have used the maximum number of authorised repeats and require a review by your doctor

For repeat prescriptions these should be requested in the normal way by phoning the prescription ordering service on 0300 131 1100 (they will send your prescription to a chemist of your choiice for collection) or the online request form on this website. We will no longer accept requests direct from your Chemist.

Prescription requests must be made 3 working days before you need them as we need time to process them.

 

From April 2019 controlled drugs can no longer go on your repeat prescription list and they can only be supplied in one month quantities and these prescriptions are checked by a doctor each time they are requested.

 

When you have used the maximum allowed repeat prescriptions (usually after 6 months), the prescription will NOT be sent electronically but will be reviewed by your doctor and will be available for collection from the surgery together with any review messages from your doctor. We have not yet found a failsafe way of communicating this to you when you reach your penultimate prescription but are working on this.

Minor Surgery

Funding has recently been withdrawn for GP minor surgery cosmetic procedures such as removal of moles where there is no suspicion of cancer. Regrettably this will greatly curtail the service we have been providing. We can still remove lesions where there is repeated infection or bleeding and we would still encourage you to see us if there has been any change in an existing mole

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