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The Oaks Surgery

Nightingale Way

Swanley

Kent

BR8 7UP

 

 


Telephone  - 01322 668775

 

 


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Try our new online consultations via Doctor Link

The Oaks Partnership would like to invite you to join DoctorLink



We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice, arrange telephone appointments and request fitness notes online.
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.  If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange a telephone appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App:
 
 Get it on google play APP STORE

The Oaks Partnership is not closed, but in the light of the current Coronavirus pandemic we have changed the way we manage our work in order to minimise the risks to our patients and staff.

All patients needing a GP appointment are asked to telephone the surgery to arrange a telephone appointment.   They will then be contacted by a member of the medical team.  If appropriate, necessary and safe to do so, they may be offered an appointment to be seen at the Surgery.

Coronavirus

PUBLIC HEALTH ENGLAND GUIDANCE ON CORONAVIRUS OUTBREAK 

(March 2020)

What is the advice to patients and the public?

The advice to the public is to contact NHS 111 online now if they have been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms)

  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea, Malaysia, Iran or Northern Italy in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • in close contact with someone with confirmed coronavirus.

Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital. Instead they should call NHS 111, stay indoors and avoid close contact with other people.

Primary Care settings (GP surgeries) are not expected to undertake any clinical assessment or sampling.  If you have a test at the screening centre, they will contact you with the result.

PLEASE DO NOT COME INTO THE SURGERY to ensure it stays safe and open.

If you have been tested for Coronavirus (COVID-19), your testing centre is responsible for issuing your results and any subsequent action to you directly.  Public Health England have confirmed that the surgery cannot become involved in chasing any results on your behalf, as you need to receive results and any subsequent advice and guidance directly from the testing centre you attended.

Visit NHS 111 Online or call NHS 111 for further advice and follow the guidance from the NHS and Public Health England and information on what you need to know.

Electronic Prescribing

It is now possible to arrange for your prescriptions to be sent electronically to the chemist. To do this you will need to nominate your chosen chemist either by speaking to them directly or letting a receptionist at The Oaks know. Prescriptions will then be sent automatically to your nominated pharmacist unless:

  • you change or cancel your nominated chemist
  • there are technical problems
  • you specifically ask to be provided with a paper prescription
  • you have used the maximum number of authorised repeats and require a review by your doctor

For repeat prescriptions these should be requested in the normal way by phoning the prescription ordering service on 0300 131 1100 (they will send your prescription to a chemist of your choiice for collection) or the online request form on this website. We will no longer accept requests direct from your Chemist.

Prescription requests must be made 3 working days before you need them as we need time to process them.

 

From April 2019 controlled drugs can no longer go on your repeat prescription list and they can only be supplied in one month quantities and these prescriptions are checked by a doctor each time they are requested.

 

When you have used the maximum allowed repeat prescriptions (usually after 6 months), the prescription will NOT be sent electronically but will be reviewed by your doctor and will be available for collection from the surgery together with any review messages from your doctor. We have not yet found a failsafe way of communicating this to you when you reach your penultimate prescription but are working on this.


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